AGB

Customer Service Terms

These Customer Service Terms outline the rights, responsibilities, and expectations between Ormée Perlina and the customers who use our services. By using our services, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Product Information and Ordering

a. We strive to provide accurate and up-to-date product information, including descriptions, specifications, pricing, and availability. However, we reserve the right to modify or update this information at any time without prior notice.

b. By placing an order through our website or other designated platforms, you agree to provide accurate and complete information. We shall not be responsible for any delays or errors in delivery caused by incorrect or incomplete information provided by you.

2. Order Acceptance and Cancellation

a. We reserve the right to accept or decline any order at our sole discretion. Our acceptance of an order is subject to product availability, verification of payment, and compliance with our Terms and any applicable laws or regulations.

b. You may request to cancel an order within a specified time frame. We will make our best efforts to accommodate your cancellation request, but we cannot guarantee that we will be able to cancel an order after it has been processed or shipped.

3. Shipping and Delivery

a. We will make reasonable efforts to ensure timely delivery of your order. However, we shall not be liable for any delays or damages arising from circumstances beyond our control, including but not limited to natural disasters, transportation disruptions, or labor strikes.

b. You are responsible for providing accurate and complete shipping address information. If an order is returned to us due to an incorrect address provided by you, we may charge additional shipping fees to resend the order.

4. Returns and Refunds

a. We have a defined returns and refunds policy, which you agree to review and comply with. Our policy outlines the conditions under which returns are accepted and refunds are issued. You acknowledge that certain products may be non-returnable or subject to specific return requirements due to their nature.

b. Any returns or refunds are subject to inspection and evaluation by us. We reserve the right to refuse a return or refund if the product is found to be in a non-returnable condition or if the return does not comply with our policy.

5. Intellectual Property

a. All intellectual property rights associated with our products, including but not limited to trademarks, copyrights, and trade secrets, are owned by us or our licensors. You shall not reproduce, modify, distribute, or exploit any of our intellectual property without our prior written consent.

6. Limitation of Liability

a. To the extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our products or services. Our liability, if any, shall be limited to the purchase price paid by you for the specific product or service giving rise to the claim.

7. Dispute Resolution

a. Any disputes arising out of or relating to these Terms or the purchase of our products or services shall be resolved through good faith negotiations between the parties.

b. If the dispute cannot be resolved through negotiations, either party may initiate mediation or arbitration proceedings in accordance with the rules of [Your Jurisdiction] or as agreed upon by both parties.

8. Governing Law and Jurisdiction

a. These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any legal action or proceeding arising out of or in connection with these Terms shall be exclusively brought in the courts