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Logistic Policy
This Logistic Policy outlines the guidelines and procedures for the shipping, delivery, and handling of products provided by Chloris Veneta to customers. By placing an order with us, you agree to comply with and be bound by this Policy. Please read it carefully.
1. Order Processing
a. Upon receiving an order, we will make our best efforts to process and ship it within a reasonable timeframe. Order processing times may vary depending on product availability, order volume, and any customization requests.
b. We reserve the right to split an order into multiple shipments and to ship items separately based on availability. In such cases, you will not incur any additional shipping charges.
2. Shipping Methods and Carriers
a. We will determine the appropriate shipping method and carrier for your order based on various factors, including destination, package size, weight, and value. We may utilize third-party shipping partners or couriers to fulfill deliveries.
b. Shipping options and associated costs will be displayed at the time of checkout. You are responsible for selecting the desired shipping method and paying any applicable shipping fees.
3. Shipping Restrictions
a. We comply with all applicable laws and regulations related to shipping and delivery. Certain products may be subject to shipping restrictions based on their nature, destination, or local regulations. It is your responsibility to ensure that the ordered products comply with such restrictions.
b. We reserve the right to cancel or delay the shipment of any order if it violates any shipping restrictions or regulations. In such cases, we will notify you and provide options for resolution, including order cancellation or alternative shipping arrangements.
4. Tracking and Delivery
a. Once your order is shipped, we will provide you with a tracking number or shipment confirmation. You can use this information to track the progress of your delivery through the carrier's website or designated tracking portal.
b. Delivery times may vary depending on the shipping method, carrier, and destination. While we make reasonable efforts to ensure timely deliveries, we cannot guarantee specific delivery dates or times.
c. In the event of any delivery issues, such as lost or damaged packages, please contact our customer support team as soon as possible. We will work with you to resolve the matter and initiate any necessary investigations or claims with the carrier.
5. International Shipping
a. We offer international shipping to select destinations. Additional shipping fees, customs duties, taxes, and import charges may apply. It is your responsibility to check and comply with any applicable customs regulations or import restrictions of your country.
b. We shall not be responsible for any delays, additional fees, or issues arising from customs clearance or international shipping processes. Any customs duties or taxes levied on the imported products are the sole responsibility of the customer.
6. Packaging and Handling
a. We take utmost care in packaging and handling your products to ensure their safe delivery. Products will be packaged in accordance with industry standards to protect them during transit.
b. In the event that a product is received damaged or defective, please refer to our Returns and Refunds Policy for instructions on how to request a replacement or refund.
7. Change of Address or Delivery Instructions
a. If you need to change the shipping address or provide specific delivery instructions after placing an order, please contact our customer support team as soon as possible. We will make reasonable efforts to accommodate your request; however, we cannot guarantee that changes can be made once an order has been processed or shipped.
8. Customer Support
a. If you have any questions, concerns, or issues regarding shipping, delivery, or any other logistic-related matters, please contact our customer support