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Return Policy
At Ormée Perlina, we believe that your satisfaction is the foundation of our success. We've carefully crafted a return policy that not only ensures you have a positive shopping experience but also supports our commitment to providing high-quality products and exceptional service.

Eligibility for Returns
We offer a generous 15-day return window from the date of purchase. This gives you ample time to decide if your purchase meets your expectations.If, for any reason, you're not completely satisfied with your purchase, simply contact our dedicated customer support team chlorisveneta@gmail.com. They will guide you through the return process and provide you with clear instructions. Please note that returns must meet the specified criteria outlined in our return policy to be eligible for a refund or exchange. The item must be in its original condition, unused, and in the original packaging. Proof of purchase, such as a receipt or order confirmation, is required for all returns.


Return Process
If, for any reason, you're not completely satisfied with your purchase, simply contact our dedicated customer support team at chlorisveneta@gmail.com. They will guide you through the return process and provide you with clear instructions.
Please note that returns must meet the specified criteria outlined in our return policy to be eligible for a refund or exchange.

Non-Returnable Items
Or hygiene and safety reasons, certain items are non-returnable. We'll clearly indicate these exceptions on the product page, so you can make an informed decision before purchasing.
Personalized or custom-made items cannot be returned unless there is a defect or error on our part.

Refunds
Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued in the original form of payment used for the purchase.
Please allow 15 days for the refund to be processed and reflected in your account.

Exchanges
If you would like to exchange an item for a different size, color, or model, please contact our customer service team.
Exchanges are subject to availability, and we will guide you through the exchange process.

Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately.
Provide details and, if possible, attach photos of the damaged or defective item.
We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

Store Credit

As a token of appreciation, we offer the option of store credit instead of a refund. With store credit, you can explore our extensive collection and find an alternative product that better suits your needs.
Store credit never expires, so you can take your time to find the perfect item for your next purchase!
Damaged or Defective Items

Exceptions and Special Cases

While we aim to accommodate all returns, there may be exceptional cases that require alternative solutions. If you encounter any unique circumstances, please reach out to our customer support team, and we'll do our best to assist you.